Question 1

How do I request samples?

Accepted Answer

You can request through our contact page with the product name and quantity. Basic samples are free, while finished samples may incur additional costs. Average sample production time is 7-14 days.

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

It varies by product, but generally ranges from 3,000 to 5,000 units. MOQ may differ when finishing is included. Please check the product detail page or contact us for exact quantities.

Question 3

Are small quantity orders possible?

Accepted Answer

Orders below standard MOQ require separate consultation. We can be flexible for new brand launches or testing purposes, so please contact us.

Question 4

What is the lead time?

Accepted Answer

30 days from order placement after sample approval. It may vary depending on quantity, finishing type, and printing inclusion. Rush orders are also possible, so please inquire during consultation.

Question 5

What surface finishing options are available?

Accepted Answer

We offer frosted coating, color coating, metallization, silk printing, hot stamping, and gradient coating. Detailed specifications for each option can be found on our Surface Finishing Guide page.

Question 6

Is logo printing possible?

Accepted Answer

Yes, logo printing is available through silk printing, transfer printing, hot stamping, and more. Costs vary by print area, number of colors, and method. Please prepare your logo file in AI/PDF format.

Question 7

Is color matching available?

Accepted Answer

Yes, color matching is available based on Pantone colors. Due to glass material characteristics, slight variations may occur with coated colors. We recommend confirming the final color with a sample.

Question 8

Can multiple finishing options be combined?

Accepted Answer

Yes, for example, color coating + silk printing, frosted coating + hot stamping, etc. However, process sequence and costs vary by combination, so prior consultation is needed.

Question 9

Are caps provided with the containers?

Accepted Answer

Caps are separate items from containers. We offer various options including dropper caps, pump caps, and screw caps. Compatible caps are recommended when ordering containers, and assembled delivery is also available.

Question 10

How can I check neck specifications?

Accepted Answer

You can check neck specifications in the spec table on each product detail page. We generally use 18mm, 20mm, and 24mm standard necks, which directly affect cap compatibility.

Question 11

Is custom mold manufacturing available?

Accepted Answer

Yes, custom mold development tailored to your design is available. Mold production incurs separate tooling costs, and production time ranges from 4-8 weeks depending on design complexity.

Question 12

What are the advantages of glass material?

Accepted Answer

Glass containers offer excellent chemical stability for long-term content preservation. Additional advantages include premium image conveyance, recyclability, and UV protection (colored glass).

Question 13

Can I get print area files?

Accepted Answer

Yes, you can download AI format print area files from each product detail page. They include printable area and die-cut information. Please contact us if you need additional formats.

Question 14

What is the scope of OEM/ODM services?

Accepted Answer

We provide one-stop service from design, mold production, prototyping, mass production, finishing, cap assembly, to packaging. Delivery as finished products matching your brand is available.

Question 15

Is international shipping available?

Accepted Answer

Yes, international shipping is available under FOB/CIF terms. We pay special attention to safe packaging for glass products and also support export documentation.

Frequently Asked Questions

Samples & Orders

How do I request samples?

What is the minimum order quantity (MOQ)?

Are small quantity orders possible?

What is the lead time?

Policy Shortcuts

Sample Policy

MOQ & Lead Time Policy

OEM & ODM Scope

Related Guides

Manufacturing Process

Formulation Guide

Surface Finishing Guide

MOQ & Lead Time Policy

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